Help/FAQs

General Communities / Discussions Library / Resources

General | Top

Q: What is my username/password?

A: Your login credentials are composed of your email address and password that you used to create your account. If you have forgotten your login credentials, you can use the “Did You Forget Your Password?” link on the login form and you will receive an email prompting you to create a new password.

Q: How do I update my profile and/or contact information?

A: On your profile page, please select the pencil icon next to "Profile Details" in the left column.

Q: How do I control what information is visible in my profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.


Communities / Discussions | Top

Q: What are communities?

A: Communities allow you to view location-specific or interest-specific resources.

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

Q: How do I join/subscribe to a community?

A:  Click on “Communities” in the main navigation and click on “Communities I Can Join” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, you can view and control your subscription options.  

You have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No email: allows you to be part of the group without having emails sent to you. You can still read messages by logging into the community site.
  • Consolidated digest: Allows you to combine multiple communities into one notification email. 

Q: How do I leave a community or unsubscribe from a discussion?

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based emails, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, select one or more filters from the menu on the left side.

Q: How do I see a listing of all of the posts to a specific community?

A: Discussion forums have not fully launched yet. Stay tuned!

Libraries | Top

Q: How do I find Resource Libraries?

A: If you know which library the resource might be located in, find the affiliated community via the My Communities page. Click through the community's landing page, then click on the “Library” tab. If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: What kind of files can I find?

A: Blue Star Neighborhood supports dozens of file types, including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images, and YouTube videos.

Q: What are the “tags” for?

A: Tags are used to organize and categorize content. Tags can be applied to blogs, library entries, events, and more. Tagged items are prioritized in the search results.